73920T: Your Ultimate Guide to Marketing Principles and Strategies
As customer expectations evolve, enterprises are seeking robust, scalable, and highly customizable solutions to manage their customer interactions effectively. The 73920T Avaya AXP On-Prem—formerly known as Avaya Aura Contact Center (CC)—has emerged as a powerful on-premise solution designed to meet these growing demands. Combining a strong legacy with cutting-edge capabilities, Avaya AXP On-Prem is reshaping the way businesses approach customer service.
What is 73920T Avaya AXP On-Prem?
73920T refers to the specific SKU that denotes the on-premise deployment of Avaya Experience Platform (AXP), tailored for businesses that prefer to maintain full control of their infrastructure. Previously known as Avaya Aura Contact Center, this platform has been rebranded and upgraded under the AXP banner to align with Avaya’s broader vision of unified customer experiences.
AXP On-Prem empowers contact centers with AI-enhanced workflows, omnichannel integration, workforce optimization tools, and analytics—all while giving organizations complete control over their data and compliance processes by hosting the solution within their own data centers.
Key Features of Avaya AXP On-Prem
- Omnichannel Support
AXP On-Prem supports voice, email, chat, social messaging, and SMS, all through a unified agent desktop. This allows agents to seamlessly handle interactions across multiple channels without switching tools or contexts. - Advanced Routing and AI Integration
The platform uses skills-based and AI-powered routing to ensure that customers are connected with the most suitable agent. This reduces resolution times and enhances customer satisfaction. - Workforce Optimization (WFO)
With built-in tools for workforce management, quality monitoring, and performance analytics, AXP On-Prem helps managers streamline operations and drive continuous improvement. - Customizable Architecture
One of the most attractive features for enterprises is the ability to fully customize and integrate the solution with existing business applications, CRMs, and databases. - On-Premise Data Control
Unlike cloud-based solutions, AXP On-Prem gives organizations full ownership of customer data, enabling stricter compliance with data protection laws such as GDPR or HIPAA. - Reporting and Analytics
Real-time dashboards, historical reporting, and interaction analytics allow businesses to track KPIs, agent performance, and customer trends effectively.
Why Transition from Avaya Aura CC to AXP On-Prem?
While Avaya Aura CC has served businesses well over the years, the transition to Avaya AXP On-Prem marks a significant technological leap. AXP brings a modern user interface, broader omnichannel capabilities, deeper AI integration, and improved scalability.
Moreover, the move aligns with Avaya’s strategy to unify contact center solutions under the Avaya Experience Platform brand, ensuring consistency whether deployed on-premise, in the cloud, or in hybrid environments.
Who Should Use Avaya AXP On-Prem?
AXP On-Prem is ideal for:
- Large enterprises with complex contact center requirements
- Organizations in regulated industries (finance, healthcare, government)
- Companies with strong IT capabilities that prefer to manage infrastructure in-house
- Businesses requiring deep integration with legacy systems or proprietary applications
Comparing AXP On-Prem to Cloud-Based Contact Centers
For organizations that prioritize data sovereignty, security, and internal integration flexibility, the on-premise option remains the top choice—even in a cloud-dominated world.
Final Thoughts
The 73920T Avaya AXP On-Prem is more than a rebranded version of Avaya Aura CC—it’s a modern, feature-rich contact center solution built for enterprise-grade performance and control. As businesses rethink their customer engagement strategies, this platform offers a powerful combination of proven reliability and future-ready innovation.
Whether you’re upgrading from Avaya Aura CC or considering a new contact center platform altogether, 73920T pdf dumps AXP On-Prem offers a compelling case for those who value security, customization, and seamless omnichannel engagement—all under their own roof.
